Terms of Service

Friends Cleaning Melbourne provides professional cleaning services including:

• End of lease cleaning (bond cleaning)
• Regular residential cleaning
• Carpet and upholstery cleaning
• Oven and appliance cleaning
• Window cleaning
• Deep cleaning services

All services are performed by trained and insured professionals using industry-standard equipment and eco-friendly cleaning products where possible.

Booking

• All bookings must be made at least 24 hours in advance
• Confirmation of booking will be provided via email or phone
• Changes to bookings must be made at least 24 hours before the scheduled service

Payment

• Payment is due upon completion of services unless otherwise arranged
• We accept cash and bank transfer
• A deposit may be required for large commercial jobs
• Late payment fees may apply to overdue accounts

• Cancellations made 24+ hours before scheduled service: No charge
• Cancellations made less than 24 hours: 50% of service fee may apply
• Same-day cancellations or no-shows: Full service fee applies
• Weather-related cancellations will be rescheduled at no charge

We guarantee our end of lease cleaning services. If your property manager or landlord is not satisfied with our cleaning, we will return to re-clean the property at no additional charge within 72 hours of the initial service.

Limitations

• Guarantee applies only to areas and items specified in the original quote
• Pre-existing damage or stains may not be fully removable
• We are not responsible for damage to items not disclosed during initial inspection
• Our liability is limited to the cost of the service provided

• Client must provide safe and secure access to the property
• All utilities (water, electricity, gas) must be connected and functional
• Client must remove all personal belongings before cleaning
• Any safety hazards must be disclosed before service commencement
• We reserve the right to stop work if unsafe conditions are present

Friends Cleaning Melbourne is fully insured with public liability and workers' compensation insurance. However, our liability is limited to:

• Damage caused directly by our negligence
• Maximum liability not exceeding the value of services provided
• Claims must be reported within 24 hours of service completion